Refund policy

Last updated: {{ last_updated }}

Thank you for shopping at {{ shop_name }}. This Refund Policy explains your options for returns, exchanges, and refunds, including your statutory right of withdrawal if you are a consumer in the European Union or European Economic Area.

1. Right of Withdrawal (EU/EEA Customers)

If you are a consumer residing in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period expires 14 days from the day you (or a third party you named, other than the carrier) take physical possession of the goods.

To exercise your right of withdrawal, please inform us of your decision by a clear statement (e.g. an email to {{ email }}) before the withdrawal period expires. You may use our contact details for this purpose; a formal withdrawal form is not required, but you must clearly state your intention to withdraw.

If you withdraw from this contract, we will reimburse the price paid for the returned goods, including standard delivery charges (excluding any extra cost if you chose a delivery method other than our standard, least expensive option), without undue delay and in any event not later than 14 days from the day we receive the returned goods back or you supply evidence of having sent them back, whichever is earliest. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back.

You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. You will bear the direct cost of returning the goods, unless otherwise stated at checkout. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

2. Voluntary Returns (All Customers, Including Switzerland)

Switzerland does not have a statutory right of withdrawal for online purchases. As a courtesy, we voluntarily extend the same 14-day return window described above to all customers, including those in Switzerland, subject to the conditions in this policy.

3. Return Conditions

To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition that you received them, with original tags and packaging intact. Proof of purchase (order confirmation or receipt) is required.

The following items are excluded from return, except where such exclusion is not permitted under mandatory EU/EEA consumer law:

• Items marked as final sale or clearance.
• Gift cards.
• Items that have been worn, washed, or damaged by the customer.

4. How to Start a Return

Contact us at {{ email }} with your order number and the item(s) you wish to return. We will provide instructions for sending your item back. Please do not send items back without contacting us first.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original method of payment within 14 days. Please note that your bank or payment provider may take additional time to process and post the refund.

6. Exchanges

If you would like to exchange an item (e.g. for a different size), please contact us at {{ email }}. Exchanges are subject to product availability.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us at {{ email }} within 14 days of delivery with photos of the issue. We will arrange a replacement, exchange, or full refund, including return shipping costs, at no cost to you. This does not affect any mandatory statutory warranty rights you may have under applicable law.

8. Statutory Warranty Rights

This Refund Policy does not limit or exclude any mandatory statutory warranty or conformity rights you have under the laws of your country of residence, including the two-year statutory guarantee for defective goods available to consumers in the EU/EEA, or the equivalent guarantee under Swiss law (Art. 197 ff. Swiss Code of Obligations).

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect once posted on this page, with the "Last updated" date revised accordingly.

10. Contact

Questions about returns or refunds? Contact us at {{ email }}{% if address != blank %} or at {{ address }}{% endif %}.