Shipping policy

Last updated: {{ last_updated }}

This Shipping Policy explains how {{ shop_name }} processes, ships, and delivers your orders, including shipments within Switzerland and to the European Union.

1. Order Processing

Orders are typically processed within 2–4 business days of purchase confirmation. Please note that our products are made using print-on-demand production, meaning each item is printed and assembled specifically for your order after purchase rather than shipped from pre-made stock. Processing times may be longer during sales, promotions, or holiday periods. You will receive a confirmation email once your order has shipped, including tracking information where available.

2. Shipping Rates and Free Shipping

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. We currently offer free standard shipping on orders over CHF 70. Orders below this threshold are subject to the shipping fee shown at checkout.

3. Delivery Times

Estimated delivery times are as follows and begin from the date of shipping, not the date of order:

• Switzerland: 5–10 business days.
• European Union: 5–10 business days.
• Rest of world: 10–15 business days.

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, or circumstances beyond our control.

4. International Shipping, Customs, and Import Duties

For orders shipped from Switzerland to the European Union, your order may be subject to import duties, customs fees, and value-added tax (VAT) upon arrival, depending on your country's regulations and the order value. These charges are the responsibility of the customer and are not included in the item price or shipping cost shown at checkout, unless explicitly stated otherwise. We recommend checking with your local customs office for more information before placing an order.

5. Order Tracking

Once your order ships, you will receive a tracking number by email where the carrier supports tracking. If you have not received tracking information or have questions about your shipment's status, please contact us at {{ email }}.

6. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at {{ email }} so we can investigate with the carrier. If a shipment is confirmed lost in transit, we will offer a replacement or a full refund.

7. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at {{ email }} and we will do our best to correct it before shipment.

8. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect once posted on this page, with the "Last updated" date revised accordingly.

9. Contact

Questions about shipping? Contact us at {{ email }}{% if address != blank %} or at {{ address }}{% endif %}.